Cove Lane Health, Inc., a Delaware corporation (“Cove Lane Health,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information through our public marketing website at www.covelane.health, related website forms, and business communications with prospective customers, partners, investors, and other business contacts.

This Privacy Policy applies only to our public marketing website and related business communications. It does not govern personal information, customer data, product data, or other information processed through the Cove Lane Health platform or under customer agreements. Those activities are governed by the applicable customer contract, data processing terms, business associate agreement (if applicable), product terms, or other written agreement.

This Privacy Policy also does not apply to Cove Lane Health employees, contractors, or job applicants.

1. Personal Information We Collect

In short: We collect the business contact information you provide and the standard server logs from your website visit.

Information You Provide - We may collect personal information that you choose to provide, such as: Name; Business email address; Business phone number; Company, title, and professional role; Information submitted through website forms, demo requests, email, phone calls, meeting scheduling tools, or other business communications; Marketing or communication preferences; and any other information you choose to provide to us. Please do not submit sensitive personal information or confidential business information through the public marketing website.

Information Collected Automatically - When you visit our website, our website hosting provider automatically collects certain information in server logs, such as: IP address; Browser type; Device type; Operating system; Referring URL; Pages viewed; Date and time of visit; and General usage information about interactions with the website.

Our website is built and hosted on Framer. Framer’s hosting systems generate standard server logs of the kind described above as part of operating and securing the website. We do not run third-party advertising pixels or cross-site tracking technologies on the website.

2. Cookies and Similar Technologies

In short: We only use the cookies necessary for website functionality. We do not use advertising or tracking cookies.

Our website uses cookies and similar technologies only as strictly necessary to operate, secure, and deliver the website. Based on our current configuration, we do not use advertising cookies, analytics cookies, or cross-site tracking technologies. You may be able to control cookies through your browser settings. Blocking or deleting cookies may affect certain website functionality.

Do Not Track. Some browsers transmit “Do Not Track” (DNT) signals. Because there is no common industry standard for how these signals should be interpreted, we currently do not respond to DNT signals.

3. How We Use Personal Information

In short: We use your information to communicate with you, operate and secure the website, and comply with the law.

We may use personal information for the following purposes: To operate, maintain, and improve our public website; To respond to inquiries, demo requests, and other communications; To communicate with prospective customers, partners, investors, vendors, and other business contacts; To provide information about Cove Lane Health, our company, and our services; To manage business development, sales, and relationship management activities; To send marketing communications, where permitted by law and subject to applicable opt-out rights; To understand website performance and usage from standard hosting and server-log information; To protect the security, integrity, and availability of our website and business systems; To detect, investigate, or prevent fraud, misuse, or security incidents; To comply with legal obligations and enforce our rights; and For other purposes disclosed at the time of collection or with your direction.

4. Customer and Product Data

In short: This policy covers the marketing website only. Data in the Cove Lane Health platform is governed by written customer agreements, not this policy.

Cove Lane Health is a healthcare price intelligence company. Our business involves ingesting, transforming, and enriching healthcare pricing datasets, to deliver insights to our customers. Our product and customer data practices are separate from this marketing website Privacy Policy. Information processed through the Cove Lane Health platform is governed by the applicable written customer agreement and related data terms. If you have questions about information processed on behalf of a Cove Lane Health customer, please contact that customer directly or refer to the applicable customer agreement.

5. How We Disclose Personal Information

In short: We do not sell your personal information. We disclose it only as needed to service providers, in business dealings and transactions, or when law or safety requires it.

We may disclose personal information in the following circumstances:

Service Providers - We may disclose personal information to vendors and service providers that perform services for us, such as website hosting, cloud infrastructure, business email and productivity tools, customer relationship management, lead-routing or form-submission tools, security, business operations, or professional services (such as lawyers and accountants).

Business and Professional Contacts - We may disclose personal information as needed to communicate with prospective customers, partners, investors, advisors, vendors, and other business contacts.

Corporate Transactions - We may disclose or transfer personal information in connection with an actual or potential merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction.

Legal, Security, and Protection Purposes - We may disclose personal information if we believe disclosure is necessary or appropriate to comply with law, legal process, or government requests; protect the rights, property, or safety of Cove Lane Health or others; investigate potential violations; or detect, prevent, or respond to security, fraud, or technical issues.

Sale, Sharing, and Targeted Advertising - We do not sell personal information, share personal information for cross-context behavioral advertising, or process personal information for targeted advertising, as those terms are defined under applicable U.S. state privacy laws.

6. Retention

We retain personal information for as long as necessary for the purposes described in this Privacy Policy, including to respond to inquiries, maintain business records, manage relationships, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and systems. When personal information is no longer needed, we will delete, de-identify, or otherwise handle it in accordance with our applicable retention practices and legal obligations.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Marketing Communications

If we send marketing emails, you may opt out by following the unsubscribe instructions in those emails or by contacting us at privacy@covelane.health. Even if you opt out of marketing communications, we may still send non-marketing messages, such as responses to your inquiries, transactional communications, or notices related to an existing business relationship.

9. Your Privacy Rights

In short: You can ask us to access, correct, or delete your information by emailing privacy@covelane.health, and we will respond in good faith.

Depending on where you live and which laws apply, you may have rights regarding your personal information. These rights may include the right to: Request access to personal information we maintain about you; Request correction of inaccurate personal information; Request deletion of personal information; Request a copy of personal information in a portable format; Opt out of certain processing, such as sale, sharing, targeted advertising, or profiling, where applicable; Limit certain uses or disclosures of sensitive personal information, where applicable; and Appeal a decision we make regarding a privacy request, where applicable.

To submit a request, contact us at privacy@covelane.health. We may need to verify your identity before processing your request. Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification. Some of these rights apply only where specific laws cover Cove Lane Health or the individual making the request, and some apply differently to individuals acting in a business or employment capacity. Where a right does not strictly apply, we will still review and respond to requests in good faith. We will not discriminate against you for exercising privacy rights available under applicable law.

10. California and Other U.S. State Privacy Disclosures

Where applicable law requires, this section describes the categories of personal information we may collect through the marketing website and business communications: Identifiers, such as name, email address, phone number, IP address, and business contact details; Professional or employment-related information, such as company, title, and business role; Internet or other electronic network activity information, such as website usage and device information; Commercial information, such as interest in our services or business communications with us; and Inferences, if any, drawn from the above information for business development or marketing purposes. We collect and use these categories for the purposes described in this Privacy Policy. We may disclose them to the categories of recipients described in Section 5. We do not intentionally collect sensitive personal information through the public marketing website. As stated in Section 5, we do not sell or share personal information, and we do not use personal information for targeted advertising.

California Online Privacy Protection Act (CalOPPA)

The California Online Privacy Protection Act applies to commercial websites that collect personal information from California residents and does not depend on the revenue or data-volume thresholds that apply to the comprehensive state laws described above. In accordance with CalOPPA: This Privacy Policy identifies the categories of personal information we collect through the website (see Sections 1 and 10) and the categories of third parties with whom we may share it (see Section 5); You may review and request changes to the personal information you have submitted to us by contacting us at privacy@covelane.health, as described in Sections 8 and 9; We describe how we respond to “Do Not Track” signals in Section 2; and We describe how we notify you of changes to this Privacy Policy in Section 16, and we identify the effective date at the top of this Privacy Policy.

11. International Visitors

Cove Lane Health is based in the United States. If you access our website or communicate with us from outside the United States, your personal information may be processed in the United States and other jurisdictions where we or our service providers operate. These jurisdictions may have data protection laws that differ from the laws where you live.

12. EEA, UK, and Swiss Privacy Rights

If the laws of the European Economic Area, United Kingdom, or Switzerland apply to our processing of your personal information, you may have rights to request access, correction, deletion, restriction, portability, objection to processing, and withdrawal of consent where processing is based on consent. For purposes of this marketing website Privacy Policy, Cove Lane Health, Inc. is the controller of personal information collected through the public marketing website and related business communications.

If these laws apply, our legal bases for processing may include: Legitimate interests, such as operating our website, responding to business inquiries, developing business relationships, improving our services, and protecting our systems; Contractual necessity, where processing is needed to take steps at your request before entering into a contract or to perform a contract; Legal obligations, where processing is needed to comply with applicable law; and Consent, where required by applicable law, such as for certain marketing communications or optional cookies. You may contact us at privacy@covelane.health to exercise applicable rights. You may also have the right to lodge a complaint with your local data protection authority.

13. Artificial Intelligence

Cove Lane Health does not use personal information submitted through the public marketing website to train large language models or other artificial intelligence models. Please do not submit sensitive or confidential information through any public website form or communication channel unless we have provided an appropriate secure process governed by a separate written agreement. For information about how Cove Lane Health handles data within its product, please refer to the applicable Cove Lane Health customer agreement and product terms.

14. Children’s Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from anyone under 18 through the public marketing website. If you believe a child has provided personal information to us, please contact us at privacy@covelane.health.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review the privacy policies of those third parties before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date above. The updated Privacy Policy will apply as of the date posted unless otherwise stated.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

Cove Lane Health, Inc.

Email: privacy@covelane.health

Mail: Cove Lane Health, Inc., 22 Boston Wharf Rd, Floor 7, Boston, MA 02210