Privacy Policy

1. Introduction

Cove Lane Health, Inc. ("Cove Lane Health," "we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our white-labeled portal (the "Service"). By accessing or using our Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

• Account Credentials: We collect your email address and name when you initially contact our sales team at sales@covelane.health to set up an account. Upon initial setup, you will be able to set your own password. These credentials are used for login purposes.
• Reports Data: We collect this data for customized reporting requested by you. These reports are stored within our secure file storage via Google Cloud Firebase.

3. How We Collect Information

• Directly from you: We collect your email and name when you contact our sales team via email at sales@covelane.health to request an account. You subsequently set your own password.
• Direct uploads: We collect reporting data directly through file uploads made from the client to the Cove Lane Health platform and login.

4. How We Use Information

• Provide and manage your access to our Service by verifying your login credentials.
• Provide accurate reporting for specific records you choose for Cove Lane Health to access.

5. Data Sharing and Disclosure

We may share your personal information with third-party service providers who assist us in operating our Service, specifically:

• Google Firebase: We utilize Google Firebase as our secure authentication service to store your email address and securely hashed password for login credentials.
• Google Cloud: We utilize Google Cloud as our secure processing platform to run specific processes related to our reporting data.

We do not sell your personal information to third parties. We will only disclose your information as described in this Privacy Policy or when required by law.

6. Data Retention

We will retain your personal data for the minimum period required by law and/or until you decide to terminate your agreement with Cove Lane Health and you delete your account through the "Delete Account" action within the platform, whichever comes first. Upon account deletion, your login credentials will be removed from our active systems.

7. Data Security

We are fully committed to protecting your personal information. Your email and secure password for login credentials are stored within Google Firebase, a secure authentication service that implements industry-standard security measures. While we rely on the security measures provided by Google Firebase, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Choices and Rights

You have the right to terminate your login credentials and access to the Cove Lane Health platform at any time through the "Delete Account" action available within the platform. Upon initiating the account deletion process, your login credentials will be removed from our active systems. For any other inquiries regarding your data, please contact us at the email address provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

We do not use cookies or other tracking technologies on our platform at this time. Cove Lane Health reserves the right to modify the use of cookies and tracking technologies at any point in time.

10. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Cove Lane Health. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information to them.

11. International Data Transfers

Your personal data, including email addresses and login credentials, is stored and processed on Google Cloud servers located within the United States. By using our Service, you consent to the transfer and processing of your information within the U.S.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. If we make material changes, we may provide you with additional notice, such as by email.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cove Lane Health, Inc.
22 Boston Wharf Road, Floor 7
Boston, MA 02210
Email: support@covelane.health